Presence operations for lean teams
A presence with a pulse — governed by you.
When posting competes with everything else you run, your channels go quiet and a same-day reply never lands. Narrapulse has AI colleagues plan, publish, and monitor your social and community channels within a brand voice and escalation policy you approve: routine replies go out on schedule, and anything sensitive waits for your judgement.
Watch the film
A large, established market moving from tools that help you post to services that run the presence.
Global social media management market (software + managed services), 2025 — proxy anchor
North America + Europe SME/early-growth serviceable slice
Obtainable annual revenue at maturity (3–5 yr horizon)
Five parts, one governed boundary.
Where you define and sign off the brand voice, content calendar, escalation rules, and the reply categories the system may send autonomously. Every policy change is versioned and forms the operating boundary for the AI colleagues.
How it runs
From policy sign-off to a record you can show.
Brand onboarding and policy sign-off
You define brand voice, cadence, escalation thresholds, and the autonomous-reply categories in the Policy Console. The AI colleagues operate within exactly that boundary.
Plan, approve, and publish
AI colleagues propose a content calendar and drafts. You approve the plan, after which routine posts publish on schedule while exceptions return for review.
Monitor, reply, and escalate
The system watches your channels continuously, sends pre-approved routine replies autonomously, and escalates complaints, sensitive topics, or reputational risks to an accountable person before any public statement.
Report and audit
You — and, where relevant, an agency principal — receive a record of what was sent autonomously versus human-approved, evidencing governance and presence consistency.
Why this, not ungoverned automation
The line is the product.
Audiences now penalise generic automated output. Narrapulse treats governance as the point, not an afterthought.
An explicit, enumerated boundary
The AI colleagues send only the reply categories you pre-approve. Sensitive topics, complaints, and reputational risks reach a named human before anything is published. The system never expands its own autonomous scope without an approved policy change.
A cost you already pay, replaced
Positioned below the alternatives lean teams weigh today — an agency retainer of $500–$5,000/month or an in-house manager whose base salary alone runs roughly $64k–$80k — through governed operation at low marginal cost.
An auditable brand-safety record
Every published item, autonomous reply, and escalation is logged immutably, and policy changes are attributable to the human who approved them. You can evidence exactly what the operation did on your behalf.
Per-brand learning over time
The operation builds a per-brand voice and response model, which over time reduces the share of items needing human review while keeping the audit trail complete.
Questions serious buyers ask.
Keep your channels consistent — with the line drawn by a human.
Tell us which channels you run and where your presence lapses. We will walk you through the policy boundary, the escalation rules, and the record you would get back.